The Hidden Tax on Your Teams
Culture is often described as 'how we do things around here'. In a digital-first world, culture is actually 'how we write things around here'. Every email, Slack message, and brief is a cultural artifact. When those artifacts are unclear or aggressive, they create friction.
Burnout does not always come from high workload. It often comes from high ambiguity. The energy required to decode a vague instruction or manage the anxiety of a terse email is energy not spent on work. This is the 'Tone Tax'.
Data Over Intuition
We are entering an era where workforce insights go beyond simple engagement surveys. As we look towards 2025, the ability to measure sentiment and communication patterns offers a way to spot these risks early. Organisations that treat communication quality as a KPI will see lower attrition rates.
Small Changes, Big Impact
You do not need an enterprise overhaul to fix this. Tools like SolasLite allow individuals to check their communications for tone and clarity in real-time. It acts as a mirror, helping us see how our words might land before we hit send.